top of page
  • White Facebook Icon
  • White Instagram Icon

SHIPPING & RETURNS

SHIPPING POLICY

Thank you for shopping with Casual Mama Co. Each item is made to order and personalized just for you, which means a little extra time is needed to create your piece with care.

 

Processing Time

Orders are processed within 5–10 business days (Monday–Friday, excluding holidays).
Processing time includes embroidery, personalization, quality checks, and packaging.

During new launches, sales, or holidays, processing times may be slightly longer.

Shipping Time

Once your order has shipped, estimated delivery times are:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping: 2–3 business days (shipping speed only; does not shorten processing time)

You will receive a tracking number via email once your order ships.

 

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

 

Order Accuracy

Please double-check your shipping address before placing your order. Casual Mama Co. is not responsible for orders shipped to an incorrect address provided by the customer.

 

Lost or Delayed Packages

Once your package has been handed to the carrier, delivery is outside of our control. If your package appears lost or delayed, please contact the shipping carrier first. If you still need assistance, reach out to us and we’ll do our best to help.

 

Questions

For any shipping questions, contact us at [your email here].

Thank you for supporting Casual Mama Co. 🤍

​​RETURN & EXCHANGE POLICY​

At Casual Mama Co., every piece is made especially for you. Because our products are custom embroidered and personalized, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

 

Damaged or Incorrect Items

We stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery so we can make it right.

To request assistance, email us at [your email here] with:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

If your claim is approved, we will replace the item at no additional cost.

 

Please Note

We cannot offer refunds or replacements for:

  • Incorrect size selection

  • Incorrect personalization submitted by the customer

  • Normal wear and tear

  • Minor color variations due to screen settings

 

By placing an order with Casual Mama Co., you agree to this policy.

Thank you for supporting our small business 🤍

bottom of page